Frequently asked questions

Orders

How long will it take for my order to arrive? How long will it take for my order to arrive?

We will do our best to process your order within 3-4 business days. During new product launches or promotional periods our processing times are 7-10 business days. We are currently shipping out two times a week, and you will receive a shipping confirmation email with a link to track your order once it’s been processed.

How do I track my order? How do I track my order?

You will receive a confirmation email when you place your order, and then a second email once we have shipped your order which will have a link for tracking.

What currency are your prices listed in? What currency are your prices listed in?

We are a proudly Vancouver-based company and, therefore, all of our prices are listed in Canadian dollars, when shopping in Canada. When shopping in the US our prices are listed in US dollars.

Do you offer gift cards? Do you offer gift cards?

Yes! We offer gift cards in Canadian currency. You can purchase them here.

What methods of payment do you accept? What methods of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal, Sezzle, Afterpay and gift cards issued by Wilet. Only one form of payment per order is possible (with the exception of gift cards).

Shipping

How much is shipping? How much is shipping?

Shipping is free across North America (excluding Hawaii & Alaska) for orders over $250 (after any discounts and before taxes have been applied). For orders under $250, we charge a flat rate of $15 per order. If you are a part of our Rest Friends Club, you get free shipping on every order at the Soulmate tier, and free shipping for orders over $150 (after any discounts and before taxes have been applied) at the Confidant tier.

Which shipping carrier do you use? Which shipping carrier do you use?

We work with Canada Post and various other shipping carriers.

Can I choose a faster shipping option? Can I choose a faster shipping option?

Absolutely — Priority and Xpresspost shipping options are available. The cost for these will be calculated at checkout.

Do you ship internationally? Do you ship internationally?

Yes, we do! Shipping will be calculated at checkout.

Returns

What if I don’t love my linen? What if I don’t love my linen?

If you’re not 100% sure, you don’t have to decide right away. Take a couple of nights. Hey, take a few weeks.

With our 30-Night Sleep On It program, we’ll refund your purchase price if you’re not absolutely in love with your linen by then. Just send an email to hello@shopwilet.com to begin the return process. We require that returns arrive at our fulfillment center or that tracking information has been provided prior to the end of the 30 day period.

You will receive a refund in the original method of payment once we inspect the returned item(s). All returned items are donated to a local charity, so we ask that they come back undamaged and unmarked. We do not accept gift card returns, and our 30-Night return policy does not apply to any items that were purchased as a Final Sale. All shipping (including for returns) and handling fees are nonrefundable.

Can I return Final Sale items? Can I return Final Sale items?

No. Final Sale items cannot be returned for a refund, exchange or store credit.

What happens to my returned items? What happens to my returned items?

All returned goods are donated to local charities.

I live in Vancouver. Can I return in person? I live in Vancouver. Can I return in person?

You can! Our Showroom is located at 858 East Hastings St. Please email hello@shopwilet.com to make an appointment so that we can ensure a member of our team is on site to assist you.

Products

How do I care for my Wilet products? How do I care for my Wilet products?

Check out our care tips for more information on laundering.

What is the thread count of your bedding? What is the thread count of your bedding?

Our bedding is not measured in thread count, but rather by a weight called grams per meter square (GSM). Thread count as an indicator of product quality is more of a marketing tactic than a true measure, which we share more about on our Journal.

Where are your items made? Where are your items made?

We’re proud to work with manufacturers in China and Portugal who produce our high quality European linen bedding and bath towels.

Is it normal for my linen to shed? Is it normal for my linen to shed?

It is perfectly normal. In fact, this is actually what makes your sheets softer after each wash! Linen undergoes a natural shedding process as it is washed and dried. We recommend you dry your linen on low heat to assist the shedding process. Check out our care tips for more information on laundering.

How long does linen bedding last? How long does linen bedding last?

Due to numerous variables regarding laundering, frequency of use and how you interact with your bedding, it’s impossible to put a definite lifespan on your linen. All of our linen bedding has a weight of 170 GSM (grams per square meter) and is pre-washed prior to arriving at your home. As a result of this softening process, it’s farther along in its lifespan compared to thicker, heavy duty linen. If we didn’t do this, your linen bedding would be rough and uncomfortable to sleep in.

Although linen is a durable material, it’s not immune to the wear and tear that can result from frequent use and improper laundering. Because they are put through more consistent stress (due to friction, usually around pressure points and where the feet rest), fitted sheets can show signs of wear earlier than their bedding set counterparts. This is not a flaw or error, but rather a normal occurrence and result of frequent use.

To help address this, we recommend rotating between two or more fitted sheets and following our linen care tips!

Do your sheets fit a deep pocket / pillow top mattress? Do your sheets fit a deep pocket / pillow top mattress?

Our King and Queen fitted sheets are 43cm deep, our Double fitted sheets are 38cm deep and our Twin fitted sheets are 35cm deep.

Do you send out sample swatches? Do you send out sample swatches?

We do! They can be purchased here. If you purchase bedding after receiving your swatches, reach out to hello@shopwilet.com and we will refund your swatch purchase.

What is the difference between 100% Linen bedding and Linen Cotton bedding? What is the difference between 100% Linen bedding and Linen Cotton bedding?

Linen is a natural fibre fabric originating from the inside of the flax plant. Linen is sustainably produced, as flax plants generally require less water and pesticides in the growing process, and the other parts of the plant can be used for other materials to minimize waste. 100% linen is extremely breathable and temperature regulating, which is ideal for people who get hot while sleeping. Aesthetically, it has a slightly textured look and feel compared to other bedding fabrics. Our 100% linen duvet covers also use linen ties for the bottom closure. The weight of our 100% Linen bedding is 170 grams per square meter (GSM).

Our Linen Cotton bedding is also a natural fibre fabric comprising 55% linen and 45% cotton. It retains many of the benefits of 100% linen like breathability and natural, renewable origins, while offering other traits like a smoother look and lower price point than 100% linen. Our linen cotton duvet covers use an invisible zipper for the bottom closure. The weight of our Linen Cotton bedding is 160 GSM.

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